User Research in Government
User Research in Government: Getting Started
An introduction to essential skills in user research and user-centred service design in government.
By the end of the course, you will be able to:
- demonstrate a basic understanding of the key concepts of user research
- explain how user research differs from other forms of research and how it is used in government
- demonstrate a basic understanding of agile methods and how user research works across the phases of the delivery life cycle
- explain the importance of accessibility, inclusivity, and ethical practices, as well as ways these may be implemented in user research
- explain the difference between qualitative and quantitative research methods and the basics of data analysis
User Research in Government: Developing Further
Deepen your understanding of user research concepts and learn how to confidently apply them in practice.
By the end of the course, you will be able to:
- develop previous knowledge of user research and reach an intermediate level
- develop and deepen understanding of key user research concepts
- explain the importance of inclusive, equitable and accessible research
- demonstrate awareness of the practical aspects of user research and collaboration with the team across the agile life cycle